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Improves efficiency.
First contact resolution.
Helps meet SLA’s.

  • The software sets up and pre-dials your customers

  • Re-scheduling to suit your customer: made easy

  • Simple and easy to use
 
 

CTI within Contact Manager

See an introduction to CTI, hear customers views and watch demo examples of CTI within Contact Manager in action.


  
 
Tony
Tony: An overview of the product and its ability to enhance productivity and cost savings






Play VideoPlay video		 What customers say
What customers say:     Hear first hand opinions from Golden Gates Housing and Pennaf Housing Group senior managers.




Play VideoPlay video		 Automated Gas Safety Survey.
Automated Gas Safety Survey.

Maximising Agent efficiency with automated Call Scripts based on your SLAs.



Play VideoPlay video		 Automated Smoke Detector Survey.
Automated Smoke Detector Survey.

Maximising Agent efficiency with automated Call Scripts based on your SLAs.



Play VideoPlay video		 Automated Arrears chasing.
Automated Arrears chasing.

Maximising Agent efficiency with automated Workflow Process handling based on your SLAs.


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Click to view full length Customer Viewpoint videos from Play VideoGGH and Play VideoPennaf Housing Group		  


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